Or, the postal agent placed the key into the wrong mailbox. If your item hasn't arrived, you're protected by eBay Money Back Guarantee and can ask the seller for a refund. If you make shipment for thousand times, result is the same. What can I do? Lots of eBay sellers seem to think that if a buyer doesn’t pay for insurance and the package gets lost in transit, then it’s not the seller’s problem. "Tracking to the UK will not show to whom the parcel was delivered. Check the delivery address you gave the seller. At that point, it's between you and the shipping carrier. In … They couldn’t be more wrong. If the seller offers to give you your money back, they have 3 business days to issue your refund. Should the recipient of a parcel be unavailable, drivers will often deliver to a neighbour. Same as domestic parcel tracking here. The actual status might be a different one. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. When they do, you'll receive an email letting you know. This one is also related to the information above. If possible, we recommend trying to collect your package from the original address. If you and the buyer can't agree on a resolution within 3 business days, you or the buyer can ask eBay to step in and help.. Way forward? A signature service must be used to confirm a specific person received the parcel, same as state to state shipping. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. The advice above is good but most likely far too late considering the 8/5 delivery date, most mail delivery folks are not going to remember a package delivered yesterday much less one two weeks ago. Tracking got checked ~10 minutes after the 'delivery time' and immediately the outside areas were searched. It was a costly stuff if 200 pounds from online store. We'll make sure you either receive the item you ordered, or get your money back. If the seller used a courier, they should chase the courier to find out what’s happened to your order - it’s not your responsibility. While we are trying to save buyers money by offering free delivery. eBay judged we had to refund all to buyers including shipping cost. You'll be able see the item's expected delivery date, and the address it's being sent to. I bought something on eBay like 3 weeks ago. I called yesterday immidiately when i received an email from Auspost saying my parcel has been delivered even though i didnt receive anything yesterday. If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. Can you guide how you received your parcel? Read our article on. But I didn't receive no parcel. Was this helpful? Should this happen to your parcel, here's what you can do. An item can also be considered ‘essential’ if it’s obvious from the circumstances. You should get in touch with the seller and try to reach an agreement on what to do next. If the seller has already shipped the item, they won't be able to change the shipping address. Ebay currently regard this as proof of delivery and (as the OP has already found) will automatically reject any claims for undelivered items if the Royal Mail code shows delivery. However, if after 3 business days the seller hasn't been able to resolve your problem, you can ask us to step in and help. This is not the Seller's fault, nor problem, when a package is marked as delivered but you never received it. Track status shows as Delivered. Exactly. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. So, don't get … Please allow extra time after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet. All parcels were taken photos and got stamp in Post office, but it is not useful. Most of the time, if your item hasn't arrived, the seller will resolve your issue for you. Buyer claims item not received, tracking shows delivered. We can provide a proof of delivery which shows the signature of the recipient. We recommend waiting a few days after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet. Why is my package not delivered? For Int. after i paid i kept asking seller for a tracking number and they wouldnt respond so i kept waiting for the item to come, never did. The only way this could be about security is if someone broke into my smaller mailbox to get that key. If the seller hasn't sorted things out after 3 business days, you can ask us for help through the "Item not received" request. Your request will then close automatically within 24 hours. Australia Post - Got Notification Message Parcel Delivered - but Not Received. Or, the postal agent placed the key into the wrong mailbox. 28 December 2019 at 3:15PM edited 30 November -1 at 12:00AM in Consumer Rights. You'll be able see the item's expected delivery date, and the address it's being sent to. Good to know you got your parcel. No parcel has been found. If you purchased an item on eBay and the shipment hasn't arrived, there are the steps you can take to try and track it down or ask to get your money back. Ebay currently regard this as proof of delivery and (as the OP has already found) will automatically reject any claims for undelivered items if the Royal Mail code shows delivery. Ordered something from Tesco Direct, tracking shows this: The parcel has been sorted at our hub (DROITWICH) 1st Aug 2012 23:01 The parcel has been received into depot (BOREHAMWOOD DEPOT) 2nd Aug 2012 04:19 The parcel has been loaded on to the drivers van (BOREHAMWOOD VAN) 2nd Aug 2012 09:18 The parcel has been delivered (CUSTOMER) 2nd Aug … How to deal with dodgy ‘Item Not Received’ buyers on eBay By Chris Dawson August 15, 2016 - 8:41 pm One of the topics discussed at eBay Connect last week, was what to do when a buyer … Ebay sides with buyer. However, I’m assuming the package will get delivered to him at some point, I think the delay is caused by the Holiday rush/COVID pandemic. 8 December 2018 at 9:50PM edited 30 November -1 at 1:00AM in Ebay, Auctions, Car Boot & Jumble Sales. eBay parcel 'delivered' yet not received. If possible, we recommend trying to collect your package from the original address. ! My parcel tracks as delivered but my customer has not received it. Thanks Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. Copyright © 1995-2021 eBay Inc. All Rights Reserved. ... signed for but not received. If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the order's shipping information in your Purchase history by tapping the button below. I have this problem with ebay return. If the shipping address you provided during checkout is incorrect, select Contact the seller on the order's delivery information page and see if they'll cancel the order. I sold an item on Ebay last April, and shipped it on the day the buyer paid for it. In the email you received telling you the buyer's issue, select See request details. Sometimes, if you don't have a history of frequently claiming not receiving package, ebay will actually refund you. I was also expecting my delivery but on tracking its mentioned they delivered with a signature which is not available to me. If you paid with Apple Pay, Google Pay, or a credit card, it may take up to 30 days to process, depending on your card provider. Same as domestic parcel tracking here. My parcel tracks as delivered but my customer has not received … USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you. Learn more about asking eBay for help. If the delivery address you provided during checkout is incorrect, select Contact the seller on the order's delivery information page and see if they'll cancel the order. 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